Contact Visit Wales

Use the content on this website as inspiration for your holiday planning. You can use our searchable database and use the filter options to find accommodation, attractions, activity providers and events. Use the 'Show more filters' option to refine results and narrow your search more specifically for things like accommodation and attractions with electric charging points, results can be viewed as a list or in a map view. 

We no longer produce or send out brochures or maps, as we want to make the information accessible for everyone. You can find everything that was in our printed literature on the website. You will find information on North, Mid, West and South Wales, as well as a range of activities such as walking, cycling and mountain biking and beaches.

Stay up-to-date with the latest news and events in Wales by signing up to the Visit Wales newsletter.

For information relating to travel and Covid-19 please see Welsh Government: Covid Regulations Guidance.

Our website has information that can answer many of your questions. For local information see our page for tourism information on external websites. If you still cannot find the answer about a tourism related question then email enquiries.wales@gov.wales. We'll try and respond within 10 working days.

We do not respond to non-tourist related questions. For all other enquiries please email customerhelp@gov.wales.

There are no imminent plans to introduce a visitor levy in Wales. A consultation launched on 20 September 2022 outlining proposals for a visitor levy, which local authorities could choose to apply or not. The careful process of developing proposals for a visitor levy, translating them into legislation, and then implementation spans years, and would ultimately be subject to approval by the Senedd. Visitor levies are commonplace across the world, with revenues used to the benefit of local communities, tourists and businesses. A levy would be discretionary for local authorities based on the needs of their areas.

See our Working with us page for information on how to do this.

If you have experienced an issue with your product listing on visitwales.com, please email product.database@gov.wales. Please provide a full description of the problem, a link to the specific page, name and version of your web browser and your computer operating system information.

We will aim to resolve your concern as quickly as possible and will provide you with a response within five working days.  However, some issues may take longer than five days to resolve. In this instance we will let you know, and will aim to provide you with a final response within 20 working days.

For support in updating your product listing, please contact Visit Wales Data Steward vw-steward@nvg.net, or use live chat on the product listing tool.  

If you are a member of the tourism industry, an accommodation supplier or activity operator looking for contact information, please go to our Tourism industry contact information page.

Occasionally, the quality of our products may not meet your expectations. Visit Wales cares about your views, to find out more go to our consumer complaints page. 

If you want to send us with other feedback about a holiday experience, positive or otherwise, please email enquiries.wales@gov.wales.

If you've had an issue while using our website, please email enquiries.wales@gov.wales.

Include a description of the problem, a link to the specific page, name and version of your web browser and your computer operating system info.

If you have an issue which is not tourism related, please see the Welsh Government contact us page.